This Agreement outlines the terms and conditions governing the professional relationship between myself, the Practitioner (Dr Andrew Harris, The Empty Win) and yourself, the Client. As the Practitioner, I am qualified to provide coaching services.​​

Coaching is a collaborative, goal-oriented process designed to help people to:

• Clarify goals and priorities

• Improve performance and effectiveness

• Develop self-awareness

• Enhance decision-making

• Build accountability

• Create sustainable change

• Strengthen relationships and leadership skills

Coaching is generally future-focused and action-oriented.

Agreement Terms & Conditions

As the Client, you understand that I may provide existential coaching,

While coaching will often be the primary focus, situations may arise in which deeper emotional or psychological issues emerge that could significantly affect your goals, wellbeing, relationships, performance, or ability to move forward.

When appropriate, I may:

• Transition temporarily from coaching into more existential questions and philosophies 

• Explore underlying emotional or psychological barriers

• Help you to process experiences that may be limiting growth or progress

I will use professional judgment to determine the most appropriate approach and will make reasonable efforts to discuss significant shifts in focus with you at the time.

As the Client, you understand and agree that:​

• Sessions may vary in focus depending on your needs.

• Emotional discomfort may arise during exploration of difficult experiences, beliefs, emotions, or relationships.

• Progress may involve periods of challenge as well as growth.

• Participation is voluntary and your may raise concerns about the direction of the work at any time.

You consent to receiving existential coaching services under this Agreement.

As the Client, you agree to:

• Attend sessions punctually; sessions will start and finish at the designated times. 

• Participate honestly and openly.

• Take responsibility for decisions, actions, and outcomes.

• Communicate concerns regarding the process or relationship.

• Inform me of any significant changes in health, mental health, medication, or relevant personal circumstances.

• Seek emergency support if experiencing a crisis.

As the Practitioner, I agree to:

• Provide services within the scope of my qualifications and professional competence.

• Maintain appropriate professional boundaries.

• Act in your best interests.

• Respect your autonomy and right to make decisions.

• Maintain confidentiality subject to legal and ethical limitations.

Information disclosed during sessions will be treated as confidential and will not be disclosed without your consent except where disclosure is required or permitted by law.

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Exceptions may include:

• Risk of serious harm to yourself or another person.

• Suspected abuse or neglect where reporting is legally required.

• Court orders or other legal obligations.

• Professional supervision, consultation, or peer review, where identifying information is minimized whenever possible.

Records will be stored securely and managed in accordance with applicable privacy and data protection laws.

I do not provide emergency or crisis services.

If you experience any of the following:

• Suicidal thoughts

• Self-harm risk

• Serious mental health deterioration

• Psychotic symptoms

• Any situation requiring urgent intervention

you should contact emergency services, a crisis service, your GP, or another appropriate healthcare provider immediately.

I reserve the right to refer you to additional services or suspend services where a higher level of care is clinically indicated.

As the Client, you understand that:

• No specific outcomes can be guaranteed.

• Coaching does not replace medical advice, psychiatric care, legal advice, or financial advice.

• Recommendations made during sessions remain your responsibility to implement or decline.

• You remain fully responsible for your own decisions and actions

Session Length: 1 hour 

Delivery Method: Online 

Frequency: Dependent on your needs

Programme Duration (if applicable): As per your needs. 

Additional sessions may be arranged by mutual agreement.

Fee per Session: £150, payable online, in advance. Discounted Session fees are available through different package plans.

Sessions will not be booked unless pre-paid for.

If, for any reason, you are unable to attend your appointment, please give as much notice as possible in order to allow the appointment slot to be offered to another Client. 

For any cancellations or changes, the following refund structure applies:

• at least 7 days' notice = eligible for a full refund of the individual session price

• at least 72 hours notice = eligible for a 50% refund of the individual session price.

Appointments cancelled with less than the required notice may be charged at the full session fee, except in exceptional circumstances and solely at my discretion.

The professional relationship exists solely for the purpose of providing coaching.

As Practitioner and Client, we both agree to maintain appropriate professional boundaries throughout the engagement.

Either party may terminate this Agreement at any time by providing notice.

As the Practitioner, I may terminate services if:

• They are no longer appropriate / productive.

• You would benefit from a different level of care.

• Professional boundaries are repeatedly violated.

• Fees remain unpaid.

• Ethical or legal concerns arise.

In the event of an early termination to our Agreement, I will make reasonable efforts to provide referrals where appropriate.